FAQS
Frequently Asked Questions (FAQs)
1. What is Lenate Mall Shop?
Lenate Mall Shop is an online store focused on providing high-quality household and cleaning products, aimed at enhancing your quality of life and keeping your home clean and comfortable.
2. How do I place an order?
You can place an order by visiting our website, browsing products, selecting the items you want, and adding them to your cart. Once you’ve made your selections, follow the checkout process to complete your payment.
3. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other electronic payment methods (such as Apple Pay and Google Pay).
4. How can I track my order?
After placing your order, you will receive a confirmation email containing your order number and related information. When your order ships, we will send another email with the tracking number, allowing you to check the order status on the courier's website.
5. What are the shipping costs?
Shipping costs vary based on the weight, size, and delivery address of your order. The system will automatically calculate and display the shipping fee at checkout.
6. Can I cancel my order?
If your order has not yet shipped, you can contact customer service to cancel it shortly after receiving the confirmation. If the order has already shipped, you will need to follow our return policy.
7. What is your return policy?
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product. Returned items must be unused and in their original packaging.
8. How can I contact customer service?
You can find our contact information on the "Contact Us" page of the website. We offer email and phone support, and our customer service team is happy to answer any questions you may have.
9. Do products have an expiration date?
Most cleaning products will indicate an expiration date, and it is recommended to use them within that timeframe. For household items, we provide related usage and maintenance instructions.
10. Does Lenate Mall Shop have a membership program?
Yes, we offer a membership program. Registered members can enjoy exclusive discounts and promotional offers. Please visit our website for more details.
If you have any further questions, feel free to contact us! Thank you for choosing Lenate Mall Shop; we look forward to providing you with quality products and services!
