Return & Refund
Return & Refund Policy
At Lenate Mall Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with the product you bought, our return and refund policy is here to assist you. Please read the following terms carefully to understand how to return items and request a refund.
1. Return Period
If you are not satisfied with your purchased product, you can request a return within 30 days of receiving the item.
2. Return Conditions
- The item must be unused and returned in its original packaging.
- Please ensure that all accompanying accessories and instructions are included with the return.
- For hygiene reasons, certain items (such as personal care products, food items, etc.) may not be eligible for return; please refer to the product description for specifics.
3. Return Process
- Request a Return: Please contact our customer service team via email, providing your order number and reason for the return.
- Receive Return Authorization: Our customer service team will respond within 24 hours, providing you with return authorization and related instructions.
- Ship the Item Back: Return the item to the designated address as instructed. Return shipping costs will be your responsibility unless the item is defective.
- Confirm Return: Once we receive the returned item, we will inspect it to confirm it meets the return conditions.
4. Refund Processing
- Once the return request is approved, the refund will be processed using your original payment method. Refund processing typically takes 5-7 business days, though the exact time may vary depending on your bank or payment service provider.
- The refund amount will be less any applicable shipping fees.
5. Undelivered Orders
If your order was not successfully delivered, please contact us promptly. We will assist you in addressing the undelivered situation and may issue a refund or resend the order based on the specific circumstances.
6. Contact Support
If you have any questions or need further assistance, please contact our customer service team at:
- Email: support@lenatemallshop.com
Thank you for choosing Lenate Mall Shop! We look forward to providing you with quality products and services!
